Ready to Manage

The One Page Coach®/Storyboard Suite offers storyboard-based learning resources (2-page full colour documents in 96 different topic areas). Each topic is presented sequentially on the front of the storyboard and an application summary template is provided on the back page.

Improving Customer Service	Instructional Des ign	Treatment for Bites And Stings
Effective Team Communication	Developing a Marketing Plan	Influencing Others
Team Building	Spreading the Marketing Message	The Visioner Style
Financial Budgeting	Finding the Customers	The Orchestrator Style
Strategic Planning	Generating Prospects	The Regulator Style
Project Management	Negotiating the Sale	The Harmoniser Style
Problem Solving	Closing the Sale	Assertiveness
Supplier Partnering	Encouraging Total Quality	Listening Skills
Commercial Awareness	Process Improvement	Negotiating Skills
Outsourcing / Competitive Tendering	Benchmarking	Communication Skills
Leadership	Performance Measurement	Giving / Receiving Feedback
Dealing with Media / External Stakeholders	Improv ing Safety	Effective Complaint Handling
Management Effectiveness	Risk Assessment	Effective Conflict Resolution
Effective Meeting Management	Accident Investigation	Goal Setting
Time Management	Workplace Inspections	Effective Coaching Skills
Service Excellence On The Phone	Near Miss Reporting and Action	Stress Management
Effective Presentation Skills	Effective Manual Handling	Change Management
Effective Delegation	Noise Awareness	Effective Networking
Selecting / Hiring the Right People	Fork Lift Truck Awareness	Emotional Intelligence
Conducting an Interview	Managing Shiftwork	Creativity and Innovation
Effective Performance at Interview	Emergency Planning	Increasing Revenue
Appraising Performance	Chemical Safety Awareness	Reducing Cost of Sales
Career Planning and Development	Heat Awareness	Reducing and Controlling Expense
Effective Induction and Orientation	Managing Contractor Safety	Minimising Inventory
Diversity and Cultural Awareness	Safe Isolation Of Equipment	Optimising Timing of Account Payment
Managing Poor Performance	Working at Heights	Collecting Debts More Efficiently
Train the Trainer	Workplace Ergonomics	Making the Best Use of Assets
Learning Styles	Interviewing Witnesses	Using Optimum Levels of Debt Capital
Training Transfer for Managers	Treatment for Collapse	Maximising and Optimising Cash Flows
Training Transfer for Facilitators	Treatment for Broken Bones	Using Effective Accounting Systems
Training Transfer for Participants	Treatment for Wounds And Bleeding	Job Search-Summary Overview
Mentoring in the Workplace	Treatment for Scald s and Burns	Situational Leadership®

APPLICATION CASE STUDY

A national distribution warehouse business wanted managers to take greater responsibility for training and coaching their staff in a range of subject areas. One Page Coach® storyboards were chosen as the primary support resources to be used because they served two main purposes:Firstly, they offered the managers a very structured and highly sequential pathway through a given topic, helping to shape the way information was presented in group meetings.Seconding, the storyboards offered an easy to use checklist for individuals, who kept the storyboard posters on their desks for future reference.

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